This is a contract role with a 1 year minimum. The ideal candidate will have flexibleility to travel to all Laderach locations as needed within the GTA.
A Laderach Assistant Manager is a brand champion in providing a topnotch shopping experience for all customers and a leader in providing a positive work environment for the retail team. The ideal Assistant Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This person will to support the Store Manager in the daily operations ofthe retail store. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager in order to meet the store quotas.
General Duties include:
- Leading outstanding customer experience, motivating staff to provide superior customer service
- Overseeing product sales and register duties, plus shop and shelf care (including store cleanliness and sanitation), gift packaging and in-store order fulfillment
- Ensuring the accuracy of Läderach seasonal staging and product merchandising while executing proper food safety protocol
- Help schedule effective staff shifts and coordinate store meetings/events
- Help the Store Manager manage the accuracy product merchandising and store inventory orders
- Help achieve in-store compliance and loss prevention standards
- Act as a key communicator of corporate values to customers and employees
- Manage the store in the absence of the Store Manager
- Other role related responsibilities as assigned by the Store Manager
Desired Qualifications include:
- At least one (1) year of experience in a customer-minded luxury retail environment
- At least one (1) year of experience in a retail space with increasing levels of responsibility (ex growth from
associate level to shift lead/floor lead/assistant manager)
- Equipped with strong leadership, staff management and customer service skills
- Reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday
hours based on store needs
- Quality-minded with keen attention to detail
- Cultivate an environment of courtesy and good manners
- Passionate about chocolate
Compensation include:
- Competitive Salary
- Health Plan (optional)
- Paid Time Off
- Läderach Products Discount
COMPANY SUMMARY
Läderach - chocolatier Suisse is a premium manufacturer of finest handcrafted Swiss chocolate. The family-owned company was founded in Ennenda (Switzerland) in 1962 by a Swiss Chocolatier, Rudolph Läderach. Now in 3rd generation, Läderach chocolate is today the reference for premium fresh chocolate and among the most famous chocolate brands in Switzerland and internationally. We are very proud that Elias Läderach won the World Chocolate Masters 2018. Läderach Chocolatier Suisse has been dedicated with passion to manufacture chocolate which brings pure delight to customers and exceed their expectations on top-quality chocolate. Läderach chocolatier Suisse has distribution in more than 50 countries across the globe. Customers can experience Läderach chocolate at branded shops in more than 10 countries. Läderach - “the chocolate family” stands not only for finest premium products but also for a family-minded social responsibility. We strive to foster ecological thinking and empowering cocoa farmers and all people involved and to treat them with fairness and respect. Members of the company regularly visit the cocoa plants and farmers, who are producing finest luxury cocoa and know them by names. They are all part of the chocolate family.
Läderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Läderach’s success and momentum to expand is only possible through the passionate drive of our diverse 1,300 employees, who come from more than 50 countries and represent various backgrounds, religious beliefs, and lifestyles.
Submit your cover letter and resume to Toronto.EatonCentre@laderach.com. Please note the position/title you are applying for and the store location/site name. Additionally, a link to your LinkedIn profile is preferred.
